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Terms & Conditions

Terms of Service

VLauncher by Codimite PTE LTD · Apr 20, 2026

Overview

Effective Date: May 01, 2026

Welcome to VLauncher. These Terms of Service (“Terms”) govern your access to and use of the VLauncher ecosystem (including the Customer Portal, Website, and Cloud Services) provided by CODIMITE PTE LTD. (“Codimite,” “we,” “us,” or “our”). By registering for an account, subscribing to our services, or interacting with our Customer Portal, you agree to be bound by these Terms.

These Terms operate in conjunction with the VLauncher End User License Agreement (EULA)—which strictly governs your local infrastructure deployments—and our Privacy Policy. Together, these documents form the unified agreement governing your use of the complete VLauncher solution.

Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) and possess the legal authority to bind your organization to these Terms. By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into and abide by these Terms on behalf of your enterprise.

Changes to the Terms

We reserve the right to modify these Terms at any time. When we do, we will revise the “Effective Date” at the top of this document. If changes materially affect your rights or financial obligations, we will provide conspicuous notice via the Customer Portal or email. Your continued use of the Services following such modifications constitutes your acceptance of the revised Terms.

Description of the Services

VLauncher is an enterprise solution designed to automate the secure, seamless launching of virtualized applications and desktops on managed ChromeOS devices via Citrix or Omnissa SDKs. While the core VLauncher Product is strictly an on-premise solution deployed entirely within your local environment, the overarching “Services” governed by these Terms are comprised of several interconnected components:

The VLauncher Product (Strictly On-Premise): The core operational suite comprising the Configurator, Backend services, Admin Studio, and Chrome Extension. This product is deployed and runs strictly within your local, secure enterprise infrastructure.
The Customer Portal (Cloud): Our cloud-based interface where administrators manage enterprise subscriptions, billing, and overarching account settings.
The Licensing Server (Cloud): Our secure cloud infrastructure that validates Client IDs, enforces subscription tier limits, and provisions deployment access dynamically.
The Website (Cloud): Our public-facing domain used for marketing, demo requests, support routing, and hosting overarching legal policies.

Demo Requests

To request a demo, you may be required to provide certain information such as your name, email, company name, and other relevant details.

By submitting a request, you agree to provide accurate and up-to-date information. Submitting a demo request does not guarantee access to the product or services, and we reserve the right to decline requests at our discretion.

Billing, Subscriptions, and Support SLAs

The VLauncher ecosystem operates across five distinct subscription tiers, consisting of a Freemium plan and multiple Paid plans. Access to deployment packages and device capacities is strictly gatekept by your generated Client ID and active payment status.

Core Functionality: We do not feature-gate core operational or security capabilities (e.g., automated Active Directory password rotation). Core functionalities are available across all tiers. Feature restrictions are limited strictly to bespoke custom development enforced via specific Client IDs.
Subscription Upgrades & OTP Verification: Modifying your subscription requires authorization via the Customer Portal. All upgrade and downgrade actions mandate a 6-digit One-Time Password (OTP) verification process (“Verify OTP”). Only upon successful OTP validation may you proceed to “Confirm and Pay”.
Payment Deductions: Unpaid plans bypass the billing engine. For paid plans, upgrading your tier results in an immediate payment deduction to your stored payment method. Access to enhanced capabilities is provisioned instantly upon payment clearance.
Downgrades: Downgrades take effect at the conclusion of your current billing cycle. No prorated refunds are provided for mid-cycle downgrades.
Service Level Agreements (SLAs): Paid subscription tiers include our standard enterprise SLA. Users on the Freemium tier receive standard documentation support but may opt to purchase the Freemium Support Add-on SLA. This add-on is explicitly a paid enhancement and will be billed at our then-current applicable rates; it is not a free entitlement.

User Conduct

By accessing or using the Services, you agree not to:

Use the Services in any manner that could disrupt, damage, or overburden the Services or the networks or servers connected to the Services.
Engage in any fraudulent or unlawful behavior, or in any other way that could give rise to a civil or criminal liability.
Use any automated process, software, or device (including web crawlers or robots) to scrape or index the Services or its content without our express permission.
Upload, post, transmit, or otherwise make available any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Use the Services to collect or store personal data about others without their explicit consent.

Intellectual Property

Ownership: All content, features, and functionality on the Services (including text, graphics, logos, icons, images, software, and compilations) are the exclusive property of Codimite PTE LTD. or its licensors and are protected by intellectual property laws.

License: Subject to your compliance with these Terms, we grant you a limited, non-transferable, non-exclusive, revocable license to access and use the Website for the purpose of requesting a demo. This license does not permit sublicensing, resale, or any commercial use of the Website or its content.

Restrictions: You may not copy, reproduce, distribute, republish, display, perform, create derivative works from, or transmit any part of the Services without our prior written consent, except as otherwise permitted by law.

Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We encourage you to review our Privacy Policy to understand how we collect, use, and protect your information.

Third-Party Links and Services

The Services may contain links to third-party websites or resources. We do not endorse and are not responsible or liable for any content, advertising, products, or materials on or available from such sites or resources.

Your dealings with third parties found on or through the Services are solely between you and the third party. You agree that we shall not be responsible or liable for any loss or damage arising from your interactions with such third parties.

Disclaimer of Warranties

THE SERVICES, INCLUDING THE CUSTOMER PORTAL AND ASSOCIATED CLOUD INFRASTRUCTURE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CODIMITE PTE LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ERROR-FREE. NO ADVICE OR INFORMATION OBTAINED FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CODIMITE PTE LTD, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, THE CUSTOMER PORTAL, OR ANY THIRD-PARTY ARCHITECTURAL SHIFTS. OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS CAP DOES NOT APPLY TO SPECIFIC PERFORMANCE GUARANTEES EXPLICITLY DEFINED AND SEPARATELY PURCHASED UNDER A PAID SLA ADD-ON, WHICH SHALL BE GOVERNED BY THEIR THEN-CURRENT APPLICABLE RATES AND TERMS.

Indemnification

You agree to indemnify, defend, and hold harmless Codimite PTE LTD. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.

Termination

Right to Terminate: We may suspend or terminate your access to the Services if we believe you have violated these Terms with or without prior notice.

Effect of Termination: Upon termination, your right to use the Services will immediately cease. Any provisions of these Terms that, by their nature, should survive termination (such as Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification) shall survive.

Governing Law and Dispute Resolution

Governing Law: These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Dispute Resolution: You agree to submit to the personal jurisdiction of the courts located in Singapore for the purpose of litigating any claim or dispute arising out of or related to these Terms or the Services. Alternatively, you may specify if disputes must be resolved by arbitration in a specific location or under certain rules.

Miscellaneous

Severability: If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Codimite PTE LTD regarding the Services and supersede all prior and contemporaneous agreements, understandings, and communications.

Contact Us

If you have any questions, comments, or concerns regarding these Terms or the Services, please contact us at:

Email:

vlauncher-support@codimite.com

Address: 10 Anson Road, #22-02 International Plaza Singapore 079903

Thank you for using VLauncher.